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If this is the first time you're installing Office you may have some setup steps to do first. Expand the learn more section below.
However, if you're reinstalling Office, and you've already redeemed a product key and have an account associated with Office, then go to the section sign in to download Office.
Install Office for the first time
Some Office 2019, Office 2016, and Office 2013 products come with a product key. If yours did, before installing Office for the first time, sign in with an existing or new Microsoft account and enter your product key at office.com/setup. Redeeming your key is what links your account with Office so you only have to do this once. Already did this? Select the tab below for the version you're trying to install.
Reinstall Office
If Office originally came pre-installed and you need to reinstall on it on the same device or a new device, you should already have a Microsoft account associated with your copy of Office. This is the account you'll use to install Office following the steps below. If you need to uninstall Office first, see Uninstall Office from a PC or Uninstall Office for Mac.
Note: The steps to install the 2019, 2016, or 2013 versions of Office Professional Plus, Office Standard, or a stand-alone app such as Word or Project might be different if you got Office through one of the following:
Microsoft Workplace Discount Program (formerly known as Home Use Program): If you bought Office for personal use through your company, see Install Office through Workplace Discount Program.
Volume license versions: If you work in an organization that manages your installations, you might need to talk to your IT department. Some organizations have different methods to install Office on multiple devices.
Third-party seller: You bought Office from a third-party and you're having problems with the product key.
Sign in to download Office
Go to your Microsoft account dashboard and if you're not already signed in, select Sign in.
Sign in with the Microsoft account you associated with this version of Office.
Forgot your account details? See I forgot the account I use with Office.
From the top of the page, select Services and subscriptions and on that page find the Office product you want to install and select Install.
To install Office in a different language, or to install the 64-bit version, select the link Other options. Choose the language and bit version you want, and then select Install.
You're now ready to install Office. Select the tab below for the version you're trying to install.
Install Office 2019 or 2016 on a PC
Remember a one-time purchase version of Office is licensed for one install only.
Depending on your browser, select Run (in Edge or Internet Explorer), Setup (in Chrome), or Save File (in Firefox).
If you see the User Account Control prompt that says, Do you want to allow this app to make changes to your device? select Yes.
The install begins.
Your install is finished when you see the phrase, "You're all set! Office is installed now" and an animation plays to show you where to find Office applications on your computer. Select Close.
Follow the instructions in the window to find your Office apps. For example depending on your version of Windows, select Start and then scroll to find the app you want to open such as Excel or Word, or type the name of the app in the search box.
Installation or sign in issues?
If you're unable to install Office see Troubleshoot installing Office for more help.
Activate Office
Start using an Office application right away by opening any app such as Word or Excel. Can't find Office after installing?
In most cases, Office is activated once you start an application and after you agree to the License terms by selecting Accept.
Office might activate automatically. However, depending on your product you might see the Microsoft Office Activation Wizard. If so, follow the prompts to activate Office.
If you need activation help, see Activate Office.
Install Office 2016 on a Mac
Once the download has completed, open Finder, go to Downloads, and double-click Microsoft_Office_2016_Installer.pkg (the name might vary slightly).
Tip: If you see an error that says the Microsoft_Office_2016_Installer.pkg can't be opened because it is from an unidentified developer, wait 10 seconds and then try double-clicking the installer package again. If you're stuck at the Verifying…. progress bar, close or cancel the progress bar and try again.
On the first installation screen, select Continue to begin the installation process.
Review the software license agreement, and then click Continue.
Select Agree to agree to the terms of the software license agreement.
Choose how you want to install Office and click Continue.
Review the disk space requirements or change your install location, and then click Install.
Note: If you want to only install specific Office apps and not the entire suite, click the Customize button and uncheck the programs you don't want.
Enter your Mac login password, if prompted, and then click Install Software. (This is the password that you use to log in to your Mac.)
The software begins to install. Click Close when the installation is finished. If Office installation fails, see What to try if you can't install or activate Office 2016 for Mac.
Launch an Office for Mac app and start the activation process
Click the Launchpad icon in the Dock to display all of your apps.
Click the Microsoft Word icon in the Launchpad.
The What's New window opens automatically when you launch Word. Click Get Started to start activating. If you need help activating Office, see Activate Office for Mac. If Office activation fails, see What to try if you can't install or activate Office for Mac.
Installation notes
Installation notes
Can I install Office 2016 for Mac and Office for Mac 2011 on the same computer?
Yes, you can install and use Office 2016 for Mac and Office for Mac 2011 at the same time. However, we recommend that you uninstall Office for Mac 2011 before you install the new version just to prevent any confusion.
To uninstall Office for Mac 2011, follow the steps in Uninstall Office 2011 for Mac.
How do I pin the Office app icons to the dock?
Go to Finder > Applications and open the Office app you want.
In the Dock, Control+click or right-click the app icon and choose Options > Keep in Dock.
Can I install Office on my iPhone or iPad?
Yes, see Install and set up Office on an iPhone or iPad. You can also set up email on an iOS device (iPhone or iPad).
Install Office 2013 on a PC
To begin the installation, depending on your browser, click Run (in Edge or Internet Explorer), Setup (in Chrome), or Save File (in Firefox).
When you see "You're good to go", choose All done.
Start using an Office application right away by opening any app such as Word or Excel. In most cases, Office is activated once you start an application and after you click Accept to agree to the Microsoft Office License Agreement.
Office might activate automatically when you open an app, such as Word, for the first time. If it doesn't and you see the Microsoft Office Activation Wizard, follow the prompts to activate Office. If you need help with activation, see Activate Office using the Activation wizard.
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Connect WinZip to Western Digital My Cloud Service and access your files on your personal cloud, no matter where you are. Just like Cloud Services, such as OneDrive or Dropbox, you can use WinZip to browse and manage the files at home from anywhere using your personal WD My Cloud.
See all features
- Combine PDF features: WinZip 27 Pro enables you to merge all your PDF files, even those generated by WinZip conversions. You can now merge a wide variety of files and images into a single PDF in one easy step.
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- Shell Extensions supported in the Files Pane: Perform shell extension operations right from the Files Pane. Getting better Explorer functionality is as simple as adding Shell Extensions to the Explorer context menu. Now that WinZip’s Files Pane supports these exten-sions, you no longer need to leave it to perform operations previously only available in Explorer.
- Create Backup Jobs from Explorer: Use WinZip Pro or Enterprise to create Backup jobs from the Explorer context menu. Just select files in Windows Explorer, select Create a WinZip Job, and choose when and how often your job runs. WinZip will walk you through Zipping and storing selected files, optional notifications, and sharing features.
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- Drag and Drop "Add to Zip" in WinZip’s Files Pane: Easily add files to Zip files displayed in WinZip's Files pane. Simply drag and drop your files onto a Zip file in the WinZip Files pane and it gets added—just like that!
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- Create a split Zip file from Explorer: Easily distribute large Zip files without worrying about timeouts or failed uploads/downloads. This convenient feature creates a multi-part zip file for easier distribution.
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Compare
| WinZip Standard | WinZip Pro | Enterprise | |
| ENHANCED! WinZip Image Manager | |||
| ENHANCED! WinZip PDF Express | |||
| ENHANCED! Batch conversion capabilities | |||
| NEW! Files Shared to Me folder | |||
| NEW! Support for Windows Environmental Strings | |||
| NEW! Seamlessly switch between Windows Explorer and WinZip | |||
| NEW! Quick access to recent contacts | |||
| ENHANCED! Streamlined Actions Pane | |||
| ENHANCED! New ribbon look-and-feel with context-aware file management tools | |||
| ENHANCED! Combine files into a single PDF | |||
| WinZip Security tools on Windows Explorer menu | |||
| Access and edit files shared with you by others | |||
| Easy access to Background Tools | |||
| Seamless integration with Microsoft Teams | |||
| Organize your photos in the cloud | |||
| Find files faster with the built-in search feature. | |||
| Pin and access favorite files in the Quick Access section of the Files Pane. | |||
| Perform shell extension operations without leaving the WinZip Files Pane. | |||
| Use built-in cleaning tools to de-clutter your folders. | |||
| Create and manage WinZip Jobs directly from the Explorer Context menu. | |||
| Set specific files to be "ignored" during routine cleaning scans. | |||
| Create, configure, manage, schedule and run custom cleaning tools. | |||
| Use admin controls to set user permissions for Background Tools. | |||
| Set Expiration Dates for Files and Folders | |||
| Option to view password entry | |||
| View Date taken and Date Modified | |||
| Rename multiple files at once | |||
| Slide to Hide Files and Action Panes | |||
| Set Expiration Dates for Zip files and Log files | |||
| Expand the Preview Pane | |||
| Support Amazon S3/AWS regions | |||
| Schedule File and Folder Clean Up using Background Tools | |||
| Manage Files with WinZip’s built-in File Management | |||
| Quickly and easily reduce image file size by converting images from one format to another | |||
| Use WinZip Express to easily place a cloud link for any file onto the clipboard where it may be pasted into other apps for sharing | |||
| Manage your WinZip contact list; choose to not add one-time recipients and manually entered contacts | |||
| Buttons for disabled features are hidden avoiding confusion. | |||
| Use the Classic interface - which hides the Files and Actions panes - allowing you to focus only on compression functionality. | |||
| Add or move files from Explorer into a Zip file more easily with a new Move button alongside the Add button | |||
| Open, view and manage different folders at the same time using the Files Pane Tabs instead of using multiple Windows Explorer windows | |||
| Navigate through various folders using the Folder Trees option in the Files Pane | |||
| Expand or revert the Files Pane by swiping | |||
| Add a Network location from another domain | |||
| Click the Image Information button in the Preview Pane to review image details, including dimensions, file size, pixels and more | |||
| Quickly access your frequently used local, network, and cloud folders in Frequent Folders | |||
| Create folders on your PC, network or cloud service from WinZip | |||
| Securely delete files and folders with the new Wipe feature | |||
| Restore accidentally deleted, copied, moved or renamed files | |||
| Open a file from the cloud in the correct application, or in an alternate application | |||
| Open and edit a file in the default application or an alternate one | |||
| View property info for files and folders | |||
| Map a folder or network location to a drive | |||
| Copy, move, delete and multi-file rename files | |||
| Copy a path to the clipboard | |||
| Copy a cloud link to the clipboard | |||
| View thumbnail previews of a selected file, whether it is in your zip, on your PC, network or cloud service (if the cloud service supports thumbnails) | |||
| Preview the contents of images and documents, rotate and resize images, save an image as a background and share previewed files by email, IM or social media | |||
| Scroll through files in the Previewer with the flick of a finger on touch displays | |||
| Quickly access the most-used file management tools with the new Manage Files button | |||
| Choose new Table view to optimize your display for mouse/keyboard or select Icon view to optimize for touchscreens | |||
| Pin your favorite folders to the top level in the Files Pane or super picker for easier access | |||
| Open WinZip Express from the Files Pane for quick zipping and sharing | |||
| View file details with the new Properties feature | |||
| Access cameras and phones attached to your computer via folders | |||
| Easily remove a folder from the Frequent Folders list | |||
| Choose to always show scrollbars when using WinZip on your desktop | |||
| Background tools remind you about unused files in various folders and the recycle bin so you can regain space on your system, securely delete them or zip and move them to a cloud service | |||
| WinZip Express tools support Office 2016 | |||
| Access all your files from your PC, network, Windows HomeGroup and supported cloud services via the Places list | |||
| Includes WinZip Express for Explorer, Office and Photos built-in, and WinZip Express for Outlook as a free download | |||
| Maximize display space on devices with auto-hide scroll bars that disappear when not needed | |||
| Place a file in a zip without leaving a copy on your system with the Move option | |||
| Easily browse and find files in your zip with new Thumbnails | |||
| Customize WinZip more easily with redesigned configurable settings | |||
| Browse all your local, network and cloud files more easily in the Files Pane | |||
| See the right tools for the task with the dynamic, slide-in Actions pane, which changes to display different features depending on your choices | |||
| Easily change the interface to Manage mode when you want to quickly access file management features, and see details like file type, size and date | |||
| Use WinZip on any touch-enabled device or computer | |||
| Use WinZip on new 2-in-1 computers. The display automatically adjusts when you switch between tablet and laptop modes | |||
| Rotate, Resize and View full-size images directly from within a Zip file | |||
| Temporarily extract Zip files using the 'Unzip and Try' feature and delete any files you do not need | |||
| Extract to selectable folder location or current folder location | |||
| Zip only the files you want using Include and Exclude filters | |||
| Use WinZip's Explorer View to display image thumbnails for easy browsing | |||
| Manage which cloud storage, social media and file sharing services employees can access. Enforce AES encryption and password protocols. Turn conversion features on/off as desired. | |||
| Learn how to configure and deploy WinZip Enterprise to support your organization's file sharing needs and policies with the Installation and Configuration Guide. | |||
| Open a Virtual Image file the same way you open a Zip file. View the content and extract files to any location. Supports VHD files, including NTFS compressed files, and VMWare files. | |||
| IT administrators can set protocols to control the movement of information and files based on whether files are defined. | |||
| Show more ▼ | |||
| WinZip Standard | WinZip Pro | Enterprise | |
| NEW! WinZip SafeShare | |||
| WinZip Share Express | |||
| Personal Cloud NAS drive support | |||
| Sign new and existing PDF files | |||
| Combine PDF features | |||
| Combine multiple PDF files into a single PDF file to save, zip, or share. | |||
| Access cloud-based zip files faster with improved Direct Access features. | |||
| Enjoy expanded cloud services, including OpenStack and SwiftStack regions and credential files, Alibaba, Wasabi, HP, Oracle, Azure, WebDAV, CenturyLink, IONOS and OVH cloud providers. | |||
| Automate WinZip Express. | |||
| Share using Windows Charms. | |||
| Shorten shared URLs. | |||
| Get a link to My Cloud File. | |||
| Streamline workflow when sharing via Slack IM. | |||
| Keep track of which Zip files you have shared via WinZip or ZipShare | |||
| Manage files shared by WinZip or ZipShare. Open and view, share again or remove shared files | |||
| Add and access up to 16 accounts for each cloud and IM service | |||
| Email anyone directly from WinZip by adding contacts from all your supported sources into one Combined Address Book | |||
| Move selected files to individual zip files for streamlined sharing | |||
| Share individual files or the entire zip with the Send What feature | |||
| Share converted files without having to save them first, WinZip creates a temporary file that is automatically deleted after sharing | |||
| Share to YouTube, Facebook, Twitter and LinkedIn | |||
| Scan and share images and documents directly from WinZip | |||
| Support for flatbed scanners let you create a PDF with multiple images without a document feeder | |||
| Share photos directly from your camera with Snap and Share | |||
| WinZip email supports IMAP for Gmail and Outlook (Hotmail) | |||
| WinZip email supports Gmail's two-step authentication process | |||
| Simply click to share links from the cloud by email, IM, social media and the Clipboard | |||
| Select recipients by name as well as by email address in the Combined Address Book | |||
| Share zipped files via instant messaging services, including Office 365 Groups, Twitter, Google Talk/Google+ Hangouts, Yahoo! Messenger and Jabber | |||
| Choose a file from your computer, cloud service or a zip, then choose to share by email, social media or IM, and WinZip does the rest with SmartShare | |||
| Easily share links by Skype and other services with automatic links that are available to paste from the Clipboard | |||
| Share an unzipped image directly from the File Viewer to social media sites | |||
| Use direct access to cloud services, including Box, Google Drive, OneDrive, Dropbox, CloudMe, SugarSync and now MediaFire to open zip files saved in the cloud, zip files before you upload or select files from the cloud to zip and share | |||
| Access and manage files in the cloud easily with streamlined cloud navigation, and new options to download, share, move, rename, unzip and delete files or folders. | |||
| Send links to your cloud files by email, instant messaging and social media with Cloud Links | |||
| Directly access the new ZipShare file sharing services from WinZip to connect to your cloud accounts and easily share compressed files by email and social media | |||
| Convert documents to PDF, including read-only PDFs, using WinZip’s built in PDF conversion tool | |||
| Convert images to more convenient sharing sizes automatically when adding them to a Zip file so your high-resolution photos send faster and fit standard computer screens* | |||
| Add custom watermarks to images and PDFs to deter unauthorized copying, add traceability and protect intellectual property. Adjust the transparency and add date/time stamping if desired. | |||
| Zip and email files using the most popular email and webmail systems (WinZip comes configured to work with Microsoft Outlook, Yahoo! Mail, Gmail, and Hotmail) or configure WinZip to support additional email services beyond the preset selections | |||
| Create self-extracting archives (.exe files) to send to people that may not own WinZip using the built-in 'Self-Extractor Personal Edition' | |||
| Automatically zip and encrypt email attachments with Courier. Send very large files via connected cloud services. | |||
| Zip and upload files to a company-provided SharePoint site. Select and download files previously uploaded to SharePoint directly from WinZip. Create a Zip and Share drop-down menu in the SharePoint web interface. | |||
| Show more ▼ | |||
| WinZip Standard | WinZip Pro | Enterprise | |
| NEW! WinZip Duplicate File Finder | |||
| WinZip Secure Backup | |||
| Auto clean and organize your computer | |||
| Automatically save cloud files | |||
| Specify the Job Name Last. | |||
| Create new jobs from existing jobs. | |||
| Cloud service added. | |||
| Use the Job Wizard to easily backup personal files in a Windows Protected Environment (WIP) without having to manually suppress work files. | |||
| Make sure your computer is secure by having WinZip shut it down after running an automatic backup | |||
| Use the Job Wizard Super Picker to combine files from your computer, network and cloud services in a single backup. Save the resulting Zip to the cloud. | |||
| Now you can drag and drop files from Explorer or the WinZip Files Pane into the job wizard | |||
| Skip steps when defaults and settings do not require changes with automatic backup creation and editing | |||
| Backup your documents, email, desktop, favorites, pictures, libraries, etc. with just a click, using one of the predefined backups on the 'Backup' tab | |||
| Create custom backups for selected files or folders or define custom WinZip jobs to automate routine zipping tasks | |||
| Backup photos directly from your digital camera | |||
| Burn backups directly to CD, DVD or Blu-ray Disc (automatically split them over multiple discs if necessary) | |||
| Email backups automatically from virtually any of your email addresses or upload backups to an off-site server using WinZip’s internal FTP client | |||
| Backup to any connected cloud account, desktop folder or between cloud accounts | |||
| Send notifications by social media and instant messaging when automated jobs have completed using the updated Job Wizard | |||
| Use the 'WinZip Command Line Support Add-On' for scripting (free add-on) | |||
| Show more ▼ | |||
| WinZip Standard | WinZip Pro | Enterprise | |
| Update contents of a Zip file to match the source | |||
| Drag and Drop ‘Add to Zip’ in WinZip’s Files Pane. | |||
| Direct Access Technology for faster display and unzipping. | |||
| Perform File Conversions before Zipping. | |||
| Easily remove personal data (EXIF) from various files so that when they are shared, your information is not included | |||
| Quickly recover encrypted files left by past employees or during forensic audits. | |||
| Easily encrypt an existing Zip file with a click of a button on the Tools ribbon | |||
| Update a Zip file, which contains encrypted files, with an automatically-encrypted replacement | |||
| Encrypted files within a Zip file cannot be deleted without knowing the password | |||
| Apply encryption and conversion options, including PDF conversion, watermarking and photo resizing, before, during or after creating your zip | |||
| Apply separate conversion options to individual files in your zip | |||
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Hi Zoeey. I'm Greg, an installation specialist and 8 year Windows MVP, here to help you.
Normally when you buy a PC with WIndows 10 preinstalled it already has the Product Key embedded in the UEFI Firmware chip on the motherboard and activates itself from that. How is it that you purchase of a new PC has a separate Product Key. Did you buy Windows separately and install it yourself?
Have you tried contacting the seller to find out why the Product Key isn't working? It's illegal to sell preinstalled Windows that isn't able to be activated, or to resell Windows at all without a working Product Key.
As to Fall Creators Update Version 1709,
What I would do if you haven't yet is manually install Fall Creator Version 1709 by downloading and installing Media Creation Tool from this link and then choose to Upgrade This PC Now. http://windows.microsoft.com/en-us/windows-10/m....
This the most stable method to upgrade to the new version (which you need anyway) and will bring you fully up to date with reinstalled Windows that often will solve any other problems you have.
You can use the same tool to download the ISO or create bootable media so you only need to do it once, and have the bootable media for repairs or possible Clean Install.
If there are any hurdles during the Upgrade see these steps to optimize the install as this is evidence it's corrupted: http://answers.microsoft.com/en-us/windows/wiki...
If Version 1709 causes problems go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki...
If problems persist you can also roll it back within 10 days at Settings > Update & Security > Recovery and block it using the Hide Updates tool or another method here to wait to see if it matures: https://www.howtogeek.com/224471/how-to-prevent...
But remember that a factory or Upgrade install are inferior installs that most enthusiasts would never run in the first place because they'd expect endless issues. Most prefer to Clean Install doing a great install like the gold standard Clean install from this link which has had no reported issues: http://answers.microsoft.com/en-us/windows/wiki...
I hope this helps. Feel free to ask back any questions and let us know how it goes. I'll keep working with you until this is resolved.
Millions helped via my tutorials and personally in forums for 12 years.
I do not quit for those who are polite and cooperative.
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Hi Zoeey. I'm Greg, an installation specialist and 8 year Windows MVP, here to help you.
Normally when you buy a PC with WIndows 10 preinstalled it already has the Product Key embedded in the UEFI Firmware chip on the motherboard and activates itself from that. How is it that you purchase of a new PC has a separate Product Key. Did you buy Windows separately and install it yourself?
Have you tried contacting the seller to find out why the Product Key isn't working? It's illegal to sell preinstalled Windows that isn't able to be activated, or to resell Windows at all without a working Product Key.
As to Fall Creators Update Version 1709,
What I would do if you haven't yet is manually install Fall Creator Version 1709 by downloading and installing Media Creation Tool from this link and then choose to Upgrade This PC Now. http://windows.microsoft.com/en-us/windows-10/m....
This the most stable method to upgrade to the new version (which you need anyway) and will bring you fully up to date with reinstalled Windows that often will solve any other problems you have.
You can use the same tool to download the ISO or create bootable media so you only need to do it once, and have the bootable media for repairs or possible Clean Install.
If there are any hurdles during the Upgrade see these steps to optimize the install as this is evidence it's corrupted: http://answers.microsoft.com/en-us/windows/wiki...
If Version 1709 causes problems go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki...
If problems persist you can also roll it back within 10 days at Settings > Update & Security > Recovery and block it using the Hide Updates tool or another method here to wait to see if it matures: https://www.howtogeek.com/224471/how-to-prevent...
But remember that a factory or Upgrade install are inferior installs that most enthusiasts would never run in the first place because they'd expect endless issues. Most prefer to Clean Install doing a great install like the gold standard Clean install from this link which has had no reported issues: http://answers.microsoft.com/en-us/windows/wiki...
I hope this helps. Feel free to ask back any questions and let us know how it goes. I'll keep working with you until this is resolved.
Hello,
I bought it from the German Amazon. I send an email to the company that sold the computer to me, but it will take up to two business days to get a respond. I'll try the tips for the windows update now. thank you :)
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Then Amazon should back you and get a response from the company for you if they're unresponsive.
May I ask how the key was presented to you? Does it say what kind of key it is? Maybe it's something else? Was this separate software you had to install yourself?
The reason I ask is that it should have the key embedded on preinstalled software. But you can also check that now by installing ProduKey to look for the OEM-BIOS key listed: http://www.nirsoft.net/utils/produkey-x64.zip
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Then Amazon should back you and get a response from the company for you if they're unresponsive.
May I ask how the key was presented to you? Does it say what kind of key it is? Maybe it's something else? Was this separate software you had to install yourself?
The reason I ask is that it should have the key embedded on preinstalled software. But you can also check that now by installing ProduKey to look for the OEM-BIOS key listed: http://www.nirsoft.net/utils/produkey-x64.zip
It was send with the Computer on a piece of paper, all it says in German is that its a Windows 10 Pro activation code and that I need to use it in order to keep using the already installed windows 10 version. I didn't have to install anything, the paper just shows how I get to the activation screen and how to use it.
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I understand. Then while you wait to hear from them I'd try again but this time triple-check accuracy because I've almost always found that to be the problem with such a long Key and the inability to copy and paste in this case.
The error that's it's being used on other PC's is concerning because we have reports lately that shops are installing Volume License Keys mean only for business and large organizations and which require regular reactivation. But if this is an Amazon seller they surely must realize that this would get them banned if not prosecuted. So I would contact Amazon if you don't hear from them soon to help you get a response. Keep us posted as you go because Microsoft also pursues piracy.
Millions helped via my tutorials and personally in forums for 12 years.
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Will do. :) Thank you for the help.
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So I just contacted Amazon and they say the fault lies with ASUS while They didn't sell me the computer. So I told them SNOGARD Computer GmbH sold me the Computer and then they said that I have to contact Snogard and or Asus since the code came from them and not from Amazon.
A Windows 10 Professional retail Product Key is around $200, so if you paid less than that it is not likely any good. We see a lot of cases where pirates are selling Volume LIcense Keys that can only legally be used by business to activate fleets of PC's using their on-site servers.
How to return to your legal activation depends on whether you now have Home or Pro version? Did you first upgrade to Pro in order to try using the Product Key? If so you'll have to reinstall Home.
How was Windows 10 originally Activated on the PC? Did it come preinstalled from Factory, was it Upgraded with free or paid Upgrade, or was it a retail copy and license?
If Factory preinstalled, install ProducKey: http://www.nirsoft.net/utils/produkey-x64.zip and look for the OEM-BIOS key in the list, copy and paste into Settings > Update & Security > Activation > Change Product Key.
For Factory Upgrade or if you know you had a Digital License (which many other methods convert to) then the only key that can ever be present to keep it activated is the Generic Version Key here: http://winaero.com/blog/generic-key-to-install-...
A retail key may have converted to Digital LIcense, or may still be accepted if you insert it now.
I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.
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Hi Peter. I'm Greg, a volunteer installation specialist and 8 year Windows MVP, here to help you. Hi I'm Greg, a volunteer installation specialist and 8 year Windows MVP, here to help you.
The error can mean that Windows has been activated with a Volume License Key that is meant only for large organizations and businesses and not consumers. These keys expire regularly and must be reactivated by the IT department of the owner organization. Did you take your PC to a shop that might have inserted one of these keys instead of properly activating Windows?
When you go to Settings>Update & Security>Activation what does it say at the top about Activation, and the version? Normally VLK's are used with Enterprise or Pro version.
If it says the Activation is managed by your organization then you'll need to reactivate. First clear the VLK out by inserting In Activation settings link to "Change Product Key" the generic key for your version here: http://winaero.com/blog/generic-key-to-install-...
Then if you have any unused retail Windows 7, 8 or 8.1 license key you can try inserting it to activate the free Upgrade of WIndows 10, which is still in an extended grace period for that method of activation but could end at any time.
If the PC came with embedded Windows 8 or 8.1 license from factory, you can install ProduKey to read and insert the BIOS-OEM key. http://www.nirsoft.net/utils/produkey-x64.zip
If not you'll need to buy a retail Windows 10 Home Product Key. Only buy this key from a large retailer who backs their sales or you could be scammed. You can buy it from Microsoft here: http://www.microsoftstore.com/store/msusa/en_US...
There is more about this here: https://windows10.help/blogs/entry/49-why-does-...
I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.
Millions helped via my tutorials and personally in forums for 12 years.
I do not quit for those who are polite and cooperative.
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Open Start, type: CMD
Right click CMD
Click Run as administrator
At the prompt, type: slmgr.vbs /dlv
Hit Enter
Take a screenshot of the resulting dialog then post in a reply here.
Learn how:
https://answers.microsoft.com/en-us/windows/wik...
Andre
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Did someone else activate Windows on your PC and possibly use a Volume License key off the internet?
If not how was it activated exactly, because it is showing that a Volume License Key was used which are only to be used to mass activate PC's for large organizations and businesses?
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i bought this laptop about 2 months ago from a reseller, i turned it on and it did all the activation stuff automatically pretty much
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so basically i have to buy a windows 10 license because i was cheated out of this one by my re-seller pretty much, yea ?
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Maybe not. If you have any old unused Windows 7, 8 or 8.1 license, or if the PC originally came with Windows 8 or 8.1 and has an embedded Product key, then you can still insert it in Activation settings to get the free Upgrade.
To check for an embedded Product Key on a possibly Windows 8/8.1 PC, install and run ProduKey to check for an OEM-BIOS key. http://www.nirsoft.net/utils/produkey-x64.zip.
If not then I would contact the Reseller and ask for a legal license or report him for piracy. Microsoft may even give you a free license if you cooperate with an investigation. Start here: https://www.microsoft.com/en-us/howtotell/cfr/r...
I'm sorry this happened, but I am only a volunteer giving my time to help you. Every day I help consumers here save thousands of dollars.
Millions helped via my tutorials and personally in forums for 12 years.
I do not quit for those who are polite and cooperative.
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